SRM offline Bidding - Inbound process

Hello experts,

We have enabled standard offline bidding functionallity, however we have trouble in the inbound process, in this moment, buyer can send RFx, SRM sent email with Adobe document attached, contact person receives email and fill document for response, email is sent to user defined as offline user in customizing, but nothing happen, email only goes to inbox for offlineuser@mycompany.com but not to SRM.

What I did wrong?

In reference to note 455140, we customized email, sapconnect an SMTP

SRM version:

SRM_SERVER 702 SP 14

Thanks in advance.

Regards,

José Luis D.