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HR automated emails doesn't show in waiting in SCOT screen


Dear Experts,

 

I have configured SMTP and scheduled to send mails every 10 minutes. Test mails from SBWP/SO01 is working absolutely fine. Usually emails wait in "waiting" in system status and tuns "0" once email is sent automatically.

 

We have HR configured to send new joinee emais to certain persons and this is done through abap. Once HR new joinee entries are made, abap automatiicaly sends email to different people in our organization. I don't see any mail "waiting" in "System Status" at the same time i see the mail in SWP/SO01 --> outbox. When I resent the same mail from outbox, then SCOT --> System Status--> waiting shows "1" and turns "0" once email is sent out.   

 

Can you please help me resolve this issues as to why the program's automatted emails remains in outbox (SBWP/SO01) and SCOT --> System Status --> waiting "0" and email sent automatically. Please let me know if there is any additional information needed.

 

Regards,

EP.


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