Hi Experts,
We are upgrade the Support level in SRM system through SUM Tool, in the Execution(5.6) Phase, we are getting the below error.
Due to this error, SRM system is not up on running.
System Details:
SRM 7.0 Ehp 2
Database : MS Sql 2008
PHASE LOG
1 ETQ201 Entering upgrade-phase "MAIN_SWITCH/STARTSAP_TRANS" ("20130901090919")
2 ETQ367 Connect variables are set for standard instance access
4 ETQ399 System-nr = '02', GwService = 'sapgw02' Client = '000'
4 ETQ399 Environment variables:
4 ETQ399 dbs_mss_schema=<null>
4 ETQ399 auth_shadow_upgrade=<null>
1 ETQ206 Executing pre-phase DB specific actions.
1 ETQ200 Executing actual phase 'MAIN_SWITCH/STARTSAP_TRANS'.
1 ETQ399 Phase arguments:
2 ETQ399 Arg[0] = 'START_SERVICE;CENTRAL'
2 ETQ399 Arg[1] = 'DEVTRACE.LOG'
1 ETQ399 No dual stack setup, phase option acceptJavaFail without impact.
1 ETQ399 Read 1 modification commands from 'D:\usr\sap\SRD\SUM\abap\bin\ALPALL.XML'.
1 ETQ399 Modifying 'D:\usr\sap\SRD\SUM\abap\sapnames\SRD_DVEBMGS02_sapserver.BCK.STARTSAP_TRANS', writing to '\\sapserver\sapmnt\SRD\SYS\profile\SRD_DVEBMGS02_sapserver'.
1 ETQ399 Insert/Modify/Add 0/0/0 lines.
1 ETQ399 Removing function description 'RFC_PING' from RFC cache.
1 ETQ399 SYSTEM MANAGER: STARTSAP on Windows.
1 ETQ399 SYSTEM MANAGER: STARTSAP with SAPCONTROL.
1 ETQ399 SYSTEM MANAGER: Prestart on Windows.
1 ETQ399 SYSTEM MANAGER: StartService on Windows (this is actually a restart).
1 ETQ399 SYSTEM MANAGER: Getting state of service: SAPSRD_02.
1 ETQ399 SYSTEM MANAGER: Starting service.
1 ETQ399 SAPCONTROL MANAGER: stopService.
3 ETQ399 20130901090919: PID 9520 execute 'D:\usr\sap\SRD\DVEBMGS02\exe\sapcontrol.exe -prot PIPE -host sapserver -nr 02 -function StopService' , output written to 'D:\usr\sap\SRD\SUM\abap\log\SAPup.ECO'.
3 ETQ399 20130901090919: PID 9520 exited with status 0 (time 0.000 real)
1 ETQ399 SAPCONTROL MANAGER: startService
1 ETQ399 SAPCONTROL MANAGER: preStartServiceAction on WINDOWS
3 ETQ399 20130901090949: PID 8604 execute 'D:\usr\sap\SRD\DVEBMGS02\exe\sapcontrol.exe -prot PIPE -host sapserver -nr 02 -function StartService SRD' , output written to 'D:\usr\sap\SRD\SUM\abap\log\SAPup.ECO'.
3 ETQ399 20130901090950: PID 8604 exited with status 0 (time 0.000 real)
1 ETQ399 SYSTEM MANAGER: SAPControl tries to control CENTRAL INSTANCE
1 ETQ399 SYSTEM MANAGER: ControlInstance with SAPCONTOL action START for instance 02.
1 ETQ399 SYSTEM HEALTH MANAGER: running preCheck for instance 02 on host sapserver
1 ETQ359 RFC Login to: System="SRD", AsHost="sapserver" Nr="02", GwHost="sapserver", GwService="sapgw02"
2EETQ231 RFC Login failed
2 ETQ399 SYSTEM HEALTH MANAGER: Checking instance number 2 for used ports on host 'sapserver'.
3 ETQ399 SYSTEM HEALTH MANAGER: Port 3202 appears to be unused.
3 ETQ399 SYSTEM HEALTH MANAGER: Port 3302 appears to be unused.
3 ETQ399 SYSTEM HEALTH MANAGER: Port 3602 appears to be unused.
3 ETQ399 SYSTEM HEALTH MANAGER: Port 3902 appears to be unused.
3 ETQ399 SYSTEM HEALTH MANAGER: Port 8102 appears to be unused.
3 ETQ399 SYSTEM HEALTH MANAGER: Port 30201 appears to be unused.
1 ETQ399 SYSTEM MANAGER: Prestop on Windows.
1 ETQ399 SYSTEM MANAGER: Getting service state of instance: 02. (Global central instance number)
1 ETQ399 SYSTEM HEALTH MANAGER: System is down, go on with start action
1 ETQ399 SAPCONTROL MANAGER: startWait with host: sapserver and instance: 02
3 ETQ399 20130901091017: PID 15200 execute 'D:\usr\sap\SRD\DVEBMGS02\exe\sapcontrol.exe -prot PIPE -host sapserver -nr 02 -function StartWait 300 10' , output written to 'D:\usr\sap\SRD\SUM\abap\log\SAPup.ECO'.
3 ETQ399 20130901091037: PID 15200 exited with status 2 (time 0.000 real)
1 ETQ399 SYSTEM MANAGER: SAPControl action START failed for instance 02.
1EETQ399 SYSTEM MANAGER: START of mandatory instance 02 on server sapserver has failed
2EETQ354 Starting system failed, rc="-1"
1 ETQ399 SYSMANDEBUG_ASCSSYSNUM: ''.
1 ETQ399 SYSMANDEBUG_ASCSHOST: ''.
4 ETQ010 Date & Time: 20130901091037
1EETQ399 Last error code set is 'Process D:\usr\sap\SRD\DVEBMGS02\exe/sapcontrol.exe exited with 2, see 'D:\usr\sap\SRD\SUM\abap\log\SAPup.ECO' for details
System start failed'
1EETQ203 Upgrade phase "STARTSAP_TRANS" aborted with errors ("20130901091037")
could you please help me to resolve the issue.
Thanks in Advance.
Rajkishor.