Hi,
The issue is about PO workflow in extended classic scenario (SRM 7.0, support pack SAPKIBKV16) and it is occurring sometimes (not very often).
- n-step badi has been implemented in SRM.
- PO in SRM goes for approval. Approver is yet to approve the PO.
- Meanwhile the PO is changed by the user and the changed version (C1) creates the new workflow. But it didn't delete the previous PO workflow and the old work item is still in approver's inbox. The C1 version is getting approved completely and the PO is in ordered status now.
- When the approver of the original PO version tries to approve, the system is creating a changed version of the PO (say C2). But the work item is not getting completed and is again coming back to the same approver's inbox. If he tries again, it is creating another changed version say C3 and the work item is again back to approver's inbox.
- But the PO is in ordered status and the system is not changing anything in the PO.
We are able to remove the stuck work item manually from the approver's inbox. But it is causing the confusion for the users.
Any suggestion is highly appreciated.
Warm regards,
Aswini