Hi Experts,
we are using SRM 7.1.3 and we have custom workflow activated for Shopping Cart(Multiple levels of approvers).
we have configured the "Acceptance by contact person" in workflow to handle the rejection process to send a notification back to Requestor in case of rejection so that the person can accept it or reorder it.
we have 2 ways of rejection here.1. any approver can reject the SC or 2. after certain days of pending(with out any action by approver) we are auto rejecting the SC and setting the status to 'Release Rejected' by a custom program.
Here the problem is, in both the ways the requestor can able to recieve a notification to take a action but when they reorder the SC,it is directly creating the PO. Workflow is not getting triggered again so that it will go through the approval process again after SC change. I observed like main work item of SC is not yet closed after rejection, I can see in SWi6 like till the user recieves a notification. After that once SC is reorderd it is directly creating the PO with out any WF and I can see the main work item of SC is still in open status.
Here our requirement is to trigger the workflow again, once SC is resubmitted after rejection. Please can anyone help me why is this happening and let me know is there any settings to be done inorder to achive this.
Thanks,
Karuna