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Cannot Approve or reject SRM Contract: Details Screen displays RFx template loading error

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Hello experts,

 

we have one user ID having issue when approving Contract from his inbox.

 

Selecting the workitem, the clicking accept/reject button gives below error.

 

 

Approve Reject.png

Clicking the details button will reveal calling the RFx-template eventually  loading a system message

RFx template.png

 

PD Layer.png

 

 

 

am thinking this is an authorization issue since other user can do the same normal contract approval and display contract.

 

appreciate any second opinion you may have here.

 

thanks so much.


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